Kristopher Preston is a seasoned professional with a diverse background in technical support and operations management. Currently serving as a Senior Technical Support Advisor at Ada since May 2022, Kristopher specializes in triaging and troubleshooting complex technical client issues within an AI-enabled SaaS product, while ensuring exceptional customer service and technical support. Previous experience includes significant roles at broadstreet data, where Kristopher automated data gathering processes, and Oak City Mushrooms, LLC, a co-owned urban agriculture venture focused on gourmet mushroom production. Additional positions include Desktop Support Engineer at Cognizant, Junior Technical Administrator at Millennia, and Senior Help Desk Analyst at HCL Technologies, along with supervisory roles in security and corrections. Kristopher holds a Bachelor's degree in Criminal Justice and Corrections from Appalachian State University.
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