Oliver Broich

Oliver Broich is a results-driven General Manager at ADAPS, where they focus on customer engagement and service delivery with an emphasis on measurable impact and operational excellence. Previously, Oliver served as the Head of Professional Services for a software company in the APAC region and has extensive experience building high-performing teams across Asia, Australia, and India. Their leadership style combines strategic direction with hands-on execution, and they are passionate about solving complex customer challenges and driving service effectiveness. At ADAPS, Oliver champions a shift toward outcome-based engagement models, ensuring that customer success is assessed by results rather than mere activity.