Peter Arrow

Peter Arrow is an experienced professional in service delivery and technical support management, currently serving as Service Delivery Lead at Adatis since September 2021. Prior to this role, Peter held the position of Service Desk Team Lead at IDE Group from May 2017 to September 2021, where responsibilities included managing a team of 28 technical support agents, overseeing KPIs, addressing customer escalations, and conducting interviews for recruitment. Peter's extensive career began at Oracle, where various roles included Support Desk Manager and Level 2 Technical Support, managing over 30 agents and providing helpdesk support for thousands of sites. Earlier professional experience includes positions at BP as Deputy Store Manager and Duty Store Manager. Peter has a solid educational foundation with multiple A-Level qualifications and a GNVQ from George Abbot School.