Marwan Abdulhamid is a seasoned professional with extensive experience in software quality assurance and operations management. Currently serving as the Software Quality Assurance Testing Leader at Abu Dhabi Commercial Bank since August 2021, Marwan excels in planning testing efforts, leading QA teams, and implementing reporting tools across various banking applications. Previous roles include Software Quality Assurance Testing Specialist and Customer HUB Operations Supervisor at Majid Al Futtaim, as well as significant contributions to Etisalat in quality assurance, process excellence, and business performance analysis. With a background in training and monitoring call quality at Raya Contact Center and a strong educational foundation in accounting from the Faculty of Commerce, Marwan demonstrates a commitment to enhancing customer experience and operational efficiency.
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