Reham Madian is a Senior Manager in Operational Excellence and Change Delivery at Abu Dhabi Commercial Bank since October 2022, where responsibilities include steering complex projects to enhance operational efficiencies and customer experience. Previously, as Regional Service Excellence Manager at AXA Gulf, Reham focused on crafting go-to-market strategies and managing Voice of the Customer channels. Reham also held various roles at HSBC, including Regional Performance and Operational Manager, where initiatives in governance and digital customer journeys were spearheaded, and Interim Regional Head of Lending Transformation Program, emphasizing process efficiency. With a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Cairo University, Reham also brings extensive experience in compliance, risk governance, and operational management within the financial sector.
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