Addison Lee is a private hire services company that provides services through its vehicles for passengers and couriering needs worldwide.

Transportation

Addison Lee Group

Addison Lee Group's headquarters in United Kingdom

Frodsham office focuses on managing client relationships and business accounts, driving local sales and support initiatives.

Frodsham

Patrick Gallagher

Glen Davis

Laurence Comiskey McIpd

Mihai Petrea

Wesley Bishop

Gareth Taylor

Peter Ingram

Alice Blake

This department handles inquiries and assists customers with their issues to ensure a positive experience.

Customer Support

The Customer Experience team at Addison Lee Group is dedicated to enhancing the journey of every passenger and client by providing exceptional support and service. This team works to ensure customer satisfaction through effective communication, resolution of inquiries and issues, management of lost property, and continuous improvement of service processes. By fostering strong relationships with clients and actively seeking feedback, they aim to create a seamless and enjoyable experience for all users of Addison Lee's private hire services.

Customer Experience

This department focuses on identifying and pursuing new sales opportunities to drive growth and expand the customer base.

New Business Development

This department focuses on data analysis, visualization, and engineering to support business intelligence and operational reporting.

Data and Analytics

This department oversees the management and coordination of daily operations to ensure efficiency and effectiveness within the organization.

Operations Department

The Technology and Engineering team at Addison Lee Group is responsible for designing, implementing, and maintaining robust IT infrastructure and platforms that support the company's private hire services. They focus on enhancing system performance through cloud solutions, application support, and integration of services using Mulesoft, ensuring seamless operations and a superior user experience for both passengers and couriers.

Addison Lee Group

Org chart

Teams

Customer Support

Customer Experience

New Business Development

Data and Analytics

Operations Department

Technology and Engineering

Offices

Addison Lee Group

Org chart

Teams

Customer Support

Customer Experience

New Business Development

Data and Analytics

Operations Department

Technology and Engineering

Offices

Related companies