Michael Möller

Michael Mapfumo is a seasoned technical support professional with extensive experience in resolving complex technical issues. Currently serving as a Technical Support Lead at Asurion since January 2023, Michael specializes in troubleshooting mobile network tower-related problems. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support agent, achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael's earlier experience includes serving as a Data Research Analyst at Webhelp, where data analysis and customer support insights were utilized to develop solutions for enhanced service delivery. Michael holds a degree in Full Stack Web Development from 4Geeks Academy and has additional qualifications in Cinematography and Computing from SAE Institute and Speciss College, respectively.