Joan A. is an experienced IT professional currently serving as an App Admin at Adevinta since August 2020, responsible for supporting and implementing SaaS applications while coordinating Level 2 and Level 3 support to maintain service quality. Previously, Joan held the position of Global Service Desk Technician, managing IT requests and utilizing ticketing tools. Prior experience includes serving as an Information Technology Administrator at AD SYSTEMS from July 2019 to August 2020, providing Level 1 and 2 helpdesk support and hardware maintenance, and as a Helpdesk Support Technician at Zemsania Tech Services & Solutions from September 2016 to July 2019, where incident management and staff coordination were key responsibilities. Joan's educational background includes various certifications in psychological first aid, business intelligence, music therapy, coaching techniques, and mindfulness from notable institutions such as Universitat Autònoma de Barcelona and Universidad de Málaga.
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