Laura Hurlbert is an experienced leader with 20 years of expertise in customer experience and project management, focusing on eCommerce, retail, and wholesale. They held the position of Director Program Management at adidas for a brief period in 2021, after serving as Senior Manager in Global Customer Service Operations and Program Lead in Market Replatforming and Expansion. Previously, Laura worked as Customer Relations Manager at The lowcosttravelgroup and Customer Service Manager at Booking.com, as well as serving as Destination Manager in sales and customer service at TUI Group from 2005 to 2013.
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