Pooja B.

Pooja B. is a seasoned Operations and Process Excellence Leader with over 15 years of experience in scaling global businesses and optimizing customer experiences. Currently serving as the Senior Manager of Customer Excellence at adidas, Pooja is responsible for creating a global escalations approach and driving cross-functional improvement projects. Previously, they held various roles at adidas, including Manager of Operational Excellence, and demonstrated leadership as the Operations Team Lead at Cerner. Pooja is also the founder of Tastes of India in Sooke, recognized as the New Business of the Year in 2014. Their expertise spans from e-commerce strategies to marketing project management, underscoring a diverse and impactful career.