Jonathan Richardson

Jonathan Richardson is an experienced professional in service management and project leadership, currently serving as a Service Manager, Project Manager, and Team Lead for Network Infrastructure at Adient since October 2018. Prior experience includes a role as Program Manager at Unisys, managing a team of 120 associates and overseeing operations and service delivery for multiple projects, with a strong focus on achieving contracted SLAs and KPIs. Jonathan has also held various positions at Unisys, leading teams for Level 2 Service Desk, Service Request Management, and User Account Management, with responsibilities including team leadership, process design, and crisis management. Earlier career experience includes roles at Mahindra Satyam BPO and G.E Money Servicing, further showcasing a solid foundation in customer service and operational support.