Eric Oudkerk Pool is a Freelance Service & Process Manager with over 25 years of experience in IT service management. Currently serving as a (Major) Incident Manager at Liantis, Eric oversees the incident process and drives process improvements. Previously, they held various positions including ICT-helpdesk Manager at Kliniek Sint-Jan and IT Change Manager at NN Insurance. Eric is also the owner of OKP ITSM Consultancy, further enhancing their expertise in service management.
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