John Wrightson is a customer-focused IT professional with a BSc and numerous qualifications including MCSE and ITIL v3 Expert. They possess excellent technical and stakeholder management skills, supported by extensive experience in diverse international environments, particularly in the finance sector. Notable achievements include establishing a Service Management department from scratch to achieve ISO 20000 accreditation and implementing cost-saving measures that saved $30,000 per month. Currently, John serves as a Senior Manager in Agile Programme ITSM at ADNOC Group, continuing to drive operational excellence and service delivery improvements.
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