Shebin Kareem is an experienced IT professional with a robust background in IT operations and support. Currently serving as a Support Analyst for ADNOC Group since June 2017, Shebin specializes in configuring Citrix Mobile Device Management and Virtual Desktop Infrastructure, managing Active Directory user accounts, coordinating account migrations to Office 365, and administering cloud storage solutions. Prior experience includes an IT Asset & Support Engineer role at the Department of Health Abu Dhabi, where asset management and compliance with industry guidelines were key responsibilities. Shebin also held positions as an IT Engineer at NPCC, providing technical support and managing user requirements, and as an IT Assistant at Global Process Systems, focusing on troubleshooting and network infrastructure maintenance. Early career experience includes a technical support role at GAT. Shebin holds a Bachelor's Degree in Computer Science from the University of Calicut, awarded in 2009.