Aileen Severa has over 20 years of experience in the BPO industry, currently serving as a Senior Operations Team Manager at ADP. Aileen has demonstrated leadership by developing and coaching teams to consistently meet operational targets, particularly in roles at companies such as [24]7.ai and TeleTech. Aileen's expertise includes SLA/Metric Management, critical thinking, and data analytics to enhance team performance and morale. Aileen graduated with a Bachelor of Arts in Organizational Communication from the University of the Philippines.
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