Amitkumar Sharma

Amitkumar Sharma is an experienced professional with a background in service management and customer support across various telecommunications companies. At Vodafone, Amitkumar served as a Service Manager, overseeing customer escalations, improving service quality, and conducting service review meetings. Previous roles include Process Trainer and Transition specialist, where Amitkumar focused on training and process improvement, and Customer Service Associate at Hutchison 3 Global Services, addressing billing inquiries. Additionally, Amitkumar held positions at Tata Consultancy Services as a BPO Workflow Specialist, managing end-to-end customer order processes, and at ADP in multiple managerial roles, emphasizing team performance and client servicing. Amitkumar is currently pursuing a Bachelor of Commerce degree from North Maharashtra University.