Andre Manso is the Gerente de Operações at ADP, where they manage the support for the corporation's largest clients and ensure high-quality service delivery. With extensive experience in both active and passive call center operations, Andre has managed teams of up to 600 collaborators and developed strategic approaches for debt collection across various sectors. Previously, they held positions at Nextel Telecomunicações, CREFISA, and ORCOZOL, focusing on customer satisfaction, team engagement, and operational efficiency. Andre holds an MBA in Gestão Empresarial from UNINOVE and additional qualifications in Project Management and Business Strategy.
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