Dorothy Schmidt

Dorothy Schmidt possesses extensive experience in customer service and concierge roles, with a focus on hospitality and healthcare. At CVS Health, Dorothy served as a Health Care Concierge from January 2021 to July 2022, guiding patients and caregivers in healthcare service selection and compliance. Prior to this role, Dorothy worked at Expedia Local Expert in various capacities, including Lead Concierge, where achievements included being recognized as Concierge of the Year in 2011 and leading a team of 30 concierges. Additional experience includes account management at Xplorie, where revenue growth was driven through upselling strategies, and client support at ADP, providing expert guidance on benefits-related inquiries. Dorothy holds an Associate's degree in Graphic and Interactive Design from Valencia College.