Mattie Basham-Powers is an experienced implementation and customer support specialist with a background in payroll tax software. At MasterTax, LLC/ADP, from September 2015 to March 2016, Mattie served as an Implementation Specialist II, providing system setup instructions, guiding clients in paying and filing tax returns, offering implementation support, and training clients and associates. Previously, at ADP from January 2009 to September 2014, Mattie held the position of Customer Support Specialist II, where responsibilities included troubleshooting software, providing technical training, supporting the level 1 team, training new support representatives, and developing training materials for conferences. Additionally, Mattie's role as an Account Executive involved training clients on the MasterTax in-house payroll tax software and offering both remote and onsite technical support.
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