Norman Lee is a seasoned professional in sales, analytics, and customer experience management, with a strong background in driving product and service improvements. They earned a Bachelor of Science in Engineering with a focus on Economics and Systems Engineering from the University of Pennsylvania. Norman has held various leadership roles, including Director of Customer Service Operations at American Express, where they developed customer service strategies, and Principal Program Manager at ADP, focusing on user and client experience analytics. Their experience includes working as a Research Analyst at the Federal Reserve Bank of Philadelphia and a Business Analyst at ATX Networks Corp., contributing to business development and operational efficiency across multiple industries.
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