Paulo Costa is currently a Gerente de BI & Analytics at ADP, leading a dynamic team across four countries in Latin America to generate insights through comprehensive business intelligence solutions. With over 12 years of experience in the call center industry, Paulo has previously held roles such as Coordenador de Business Intelligence and Especialista de Business Intelligence at Contax S.A. Paulo earned a bachelor's degree in Information Systems from Universidade Anhanguera and is pursuing a postgraduate specialization in Strategic Business Management at Universidade Presbiteriana Mackenzie. Known for a passion for high-performance team leadership, Paulo excels in translating strategic project needs into actionable development objectives.
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