Shauna Rivero

Shauna Rivero is a Continuous Improvement Manager at ADP, specializing in process writing, project management, and customer service. They have held various roles, including Senior Continuous Improvement Consultant and Implementation Specialist, where Shauna focused on streamlining processes and ensuring compliance with the Affordable Care Act. Previously, Shauna worked as a Technical Writer and Coordinator of Professional Services at ACOM Solutions, where they managed significant projects and provided training. Shauna holds a degree from Georgia College & State University and is a certified Healthcare Reform Specialist.