Silviu Pop

Silviu Pop is a Senior Manager of Client Success with a robust background in Customer Service, Telecommunications, and Human Resources. With experience leading both local and global teams, Silviu has honed skills in coaching, team management, and communication to achieve specific KPIs while fostering trust among team members. Previously, Silviu served in various roles, including Global Helpline Leader at Lufthansa InTouch and Team Manager at Amazon, where they oversaw significant onboarding services. Silviu holds a Bachelor's degree in Journalism and a Qualification diploma in Training and Communication. Currently, Silviu is managing a diverse team of Client Success Managers at ADP, focusing on client retention and service improvements.