Thomas Lukasiewicz

Thomas Lukasiewicz is an accomplished professional with extensive experience in workforce management, operations strategy, and contact center performance within the financial services and healthcare industries. Currently serving as a Program Manager for Service Technology Enablement at ADP, Thomas leads a team focused on forecasting, capacity planning, and real-time adherence monitoring. Previous roles include significant leadership positions at Call Center | Financial Services, Novartis, and UBS Financial Services, where Thomas managed operations, ensured regulatory compliance, and improved client service levels. Thomas holds a Bachelor's Degree in Economics and Business from Muhlenberg College.