Tracy Martinez has significant experience in client services and operations management, starting with the role of Operations Manager at California Credit Union from 1999 to 2006, where oversight of ancillary service operations was a key responsibility. During a tenure at ADP from January 2020 to January 2023, Tracy held various leadership positions, including Director of Client Loyalty, leading a team managing a substantial portfolio of Fortune 100 clients. Additional roles at ADP encompassed strategic leadership in client services for Wage Garnishments, driving satisfaction and retention for key clients, and coaching teams across multiple client service functions to enhance client experience and achieve performance metrics. Tracy holds a degree in Organizational Leadership from the University of La Verne.
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