Jake McClean

Jake McClean is an experienced customer success professional currently serving as the Enterprise Customer Success Manager at AdPipe since October 2025, where the focus is on leveraging AI for efficient content creation. Prior to this role, McClean held various strategic positions at SOCi, Inc. from June 2021 to October 2025, including Strategic Solutions Advisor and Supervisor of Customer Success, contributing to AI-driven marketing solutions for multi-location businesses. McClean's earlier experience includes over seven years at Balihoo, culminating in the role of Director of Client Services, where collaboration with customers and management of complex inquiries were key responsibilities. McClean's career began at The College of Idaho with roles in alumni relations and customer success, supported by a Bachelor's degree in History and Politics & Economics from the institution. Other earlier positions include customer service roles at BizPrint and Developmental Concepts, Inc.