Bob Duncan is a Director at the Knoxville Customer Service Center for ADT Security Services, where they oversee one of the company's premier customer service centers since 2010. With over 30 years of professional management experience, they have a unique blend of sales, service, and installation management, complemented by award-winning customer service expertise. Previously, Bob owned a successful franchise and held various leadership roles at Brinks Home Security, significantly improving sales productivity and employee retention across multiple regions. Their experience in bridging field operations and customer service has led to innovative solutions that enhance productivity and customer satisfaction.
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