Brian L. is an accomplished professional with extensive experience in retention effectiveness and sales operations across various prominent companies. Currently serving as the Director of Retention Effectiveness at ADT, Brian L. leads the transformation of the department focusing on training, onboarding, and enhancing the employee experience. Previous roles include Vice President of Customer Retention at Consumer Cellular, where a new department was established from scratch, and various directorial positions at Charter Communications and Cox Communications, emphasizing sales, training, and retention strategies. Brian L. possesses a strong background in managing diverse teams and implementing processes that significantly enhance customer loyalty and operational efficiency. Additionally, Brian L. is pursuing a Bachelor of Business Administration at Indiana Wesleyan University.
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