David Cox

David Cox is a Global Director with extensive experience in digital transformation, customer experience, and support services. Currently, as the Head of Digital Self-Service and Automation at ADT, David elevates consumer capabilities across all business lines. Previously, David has held pivotal roles at Lumen Technologies as Director of Digital Product Omnichannel Support and Customer Success, and at Sedgwick, where they led global service operations. David is recognized for innovative achievements, including the successful implementation of AI-driven self-service solutions that significantly improved customer satisfaction and reduced operational costs. David's educational background includes ongoing studies in Business Administration and Management at Lambuth University.