Jim Devries

President & Chief Executive Officer at ADT

Jim Devries is the current President & Chief Executive Officer at ADT. Prior to this, they served as the EVP of Operations at Allstate from March 2008 to May 2016. In this role, they led the Operations organization with a $850M budget and 7,000 employees across the US, Northern Ireland, and India. This includedCustomer Care Centers (approximately 14M contacts annually), Outbound and inbound phone Sales, Procurement ($4.5B in addressable spend), Technical Support (IT help desk), Life Underwriting and Claims (200,000 apps per year, $1.3B in paid claims), Agency Support (broad range of phone and back office support for our 10,000 agency owners), Real Estate and Administration (1,100 facilities, 10M square feet), Fleet Management (3,500 vehicles), Continuous Improvement (process and system improvement), Customer Experience (mission = translating customer insight into positive operating changes), Enterprise Services (exception processing, policy administration, print organization, industrial engineering, accounting services).

Before this, Jim Devries served as the Senior Vice President of HR at Principal Financial Group from January 2000 to December 2008.

Jim Devries completed their Master of Business Administration (M.B.A.) at the Kellogg School of Management at Northwestern University. Jim then went on to earn their Master’s Degree (MSIR) in Industrial Relations from Loyola University Chicago. Finally, they completed their Bachelor’s Degree at Trinity International University.

Some direct reports include Marc Jones - Executive Vice President, Solar, Jeff Likosar - President, Corporate Development & Chief Transformation Officer, and Ken Porpora - Executive Vice President, Chief Financial Officer.

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Timeline

  • President & Chief Executive Officer

    Current role