John Gibney

John Gibney has extensive experience in product management and customer experience strategy, currently serving as Director of Product Management at ADT since September 2019, focusing on human-centered design and SAFe agile development. Previously, John held the position of Sr. Manager, Customer Experience Strategy at ADT, where strategic design efforts led to significant growth in customer experiences. At Magic Leap, John managed customer satisfaction initiatives across multiple regions and channels. Prior roles at Newell Brands and Jarden Consumer Solutions involved leadership in consumer service operations, training, and research, emphasizing enhanced customer interactions and satisfaction. John holds a Master’s degree in Industrial/Organizational Psychology and a Bachelor’s degree in Sports Management, both from Springfield College.