Libby Jackson

Libby Jackson is a seasoned professional with extensive experience in customer relations and retention, currently serving as a Retention Specialist at ADT since July 2022, where proficiency in Salesforce and Avaya software has facilitated the cultivation of strong customer relationships and enhanced loyalty. Previously, as a Customer Success Manager at Massage Envy, Libby implemented effective marketing strategies that resulted in a significant increase in clinic sales. With a solid background in managing probation cases as a Probation Officer at Georgia Probation Management, Inc., and notable achievements in customer service roles at Hand & Stone Massage and Facial Spa and Massage Envy, Libby demonstrates a strong commitment to client satisfaction and effective issue resolution. Libby holds a Bachelor's degree in Criminal Justice from Strayer University and a high school diploma from Flowery Branch High School.