Ryan Echols

Ryan Echols is a Workforce Manager at ADT since January 2020, known for effectively monitoring employee performance and reducing department-wide shrinkage from 27% to 21% in a two-month period. Previously held the position of Operations Performance Manager, where analysis of KPIs led to a reduction in unit talk time from 420 seconds to 380 seconds over eight months. Ryan began at ADT as an intern and excelled to roles such as Custom Homes Service Representative and At Risk Customer Agent, contributing to both customer support and training initiatives. Ryan holds a Bachelor of Arts in Business Management from Kennesaw State University, acquired between 2019 and 2022, and attended the University of Tennessee, Knoxville, from 2014 to 2018.