Tim Dorau

Tim Dorau is a seasoned professional with extensive expertise in customer experience insights and analytics, currently serving as Senior Manager of CX Insights at ADT since September 2020. Prior to this role, Tim was with One Technologies for over a decade, where responsibilities included managing point-of-sale customer qualifications, developing complex forecasting models, and optimizing product pricing strategies to enhance profitability. Tim's experience also encompasses roles as a Business Systems Analyst at Epsilon, a Marketing Analyst at Sage Telecom, and a Reporting Analyst at Volvo Car Finance, demonstrating a strong background in data analysis, marketing effectiveness, and operational improvement. Tim earned a Bachelor of Business Administration in Marketing from The University of Texas at Austin.