Scott Aday

Scott Aday began their work experience in 1996 as a Network Installation specialist at Computer Support Systems. In 1999, they moved on to become a Field Engineer at Colonial Bank, responsible for network infrastructure and maintenance. In 2005, Scott joined Adtran as an IT Helpdesk Analyst, providing tier 1 and tier 2 support to users. Scott then progressed to become an IT Advanced Helpdesk Analyst, specializing in troubleshooting issues and supporting end users. Currently, Scott holds the position of Principal IT Help Desk Specialist at Adtran, where they focus on customer support, active directory administration, and Microsoft 365 troubleshooting.

Scott Aday received a Bachelor of Science degree in Management, Public Relations from the University of North Alabama from the years 1985 to 1989. In terms of additional certifications, they obtained the HDI Support Center Analyst certification from HDI in 2007 and the HDI Support Center Team Lead certification from HDI in August 2017. Scott also obtained the ITIL Foundation certification from AXELOS Global Best Practice, although the specific month and year are not provided.