Bonnie Baker

Bonnie Baker is an experienced professional in order management and customer support, currently serving as a Senior Order Management Representative - Team Leader at ADVA Optical Networking since August 2012. Bonnie's role includes supporting domestic and international sales territories, assisting sales teams with various tasks, and managing complex purchase orders through Salesforce. Prior to this, Bonnie worked as a Senior Order Operations Administrator at Netscout Systems Inc, where responsibilities included processing product and support renewals for sales territories. Bonnie's earlier experience includes roles at SolidWorks, Triumph Leasing Corp, and Navy Exchange Thurso, showcasing a strong background in customer relations, administrative support, and system training. Bonnie also holds Microsoft Office certificates from Mt Wachusett Community College, complementing a solid foundation in technology and support operations.