Lana Mitchell

Lana Mitchell has over 20 years of work experience, starting in 1999 as a CSR at NuComm International. Lana then worked as an Inventory Analyst at Reserve America/Ticket Master, where they analyzed and maintained reservation data. Lana also worked as a Technical Contact Representative at Cogeco Cable, resolving customer issues and providing support for cable modems. Lana later joined IBM Canada as an Express Advantage Concierge and then worked as a VoIP Contact Analyst at ReliaClear Contact Solutions. In these roles, they created technical documents, assisted with web development, and designed virtual PBX systems. Lana also worked as a Junior/Assistant Programmer at IFR Monitoring, where they developed automated tools and created new modules for software. Lana gained experience as a Customer Service Representative at Sitel and served as a Sales Assistant at HelpSTAR.com. Most recently, Lana has been a Lead Programmer Analyst at Advantage International since 2010.

Lana Mitchell attended Niagara University from 2008 to 2009, studying Chemistry. Prior to that, they attended Niagara College from 2001 to 2004, where they pursued a field of study in Computer Programmer Analyst. Lana's education history also includes attending Brock University from 1997 to 2000, with a focus on Computer Science.