Michelle Johnson has extensive experience in customer and software support, starting as a Customer Support Representative at Integrated Systems Technology from February 1997 to December 2000, where a quick proficiency in industry knowledge and UNIX systems was achieved. Promoted to Software Support Manager/Technician at the same company from December 2000 to November 2010, Michelle successfully reduced response times and call-back rates by fostering teamwork and employee loyalty. Following a tenure at Distribution One as Software Support Manager from November 2010 to June 2022, Michelle held the position of Director of Support and Senior Software Support Manager at Advantive in August 2025, managing multiple support teams and implementing departmental processes. Michelle holds a Bachelor of Science in Marketing from Iowa State University, completed in 1995.
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