Ronald Lora

Ronald Lora has a diverse work experience in the field of client services, call center operations, and quality assurance. Ronald started their career at Verizon International Teleservices, LTD. as a Quality Auditor, where they monitored and evaluated agents' calls to ensure compliance with client guidelines. Ronald then joined Nearshore Call Center Services, LTD. as a Quality & Training Manager, overseeing the activities of quality auditors and coordinating trainings for new and current personnel. Ronald later became a Senior Account Manager at Nearshore Call Center, where they managed key accounts, developed new projects, and fostered client relationships. At Advensus, they held the position of Site Director, responsible for strategic planning and execution of the Call Center operation, as well as overseeing Recruitment, IT, HR, and Facility departments. Currently, Ronald serves as the Director of Client Services at Advensus, where they successfully communicate and coordinates with internal teams to deliver solutions, manages and grows accounts, and acts as the primary point of contact for clients.

Ronald Lora attended John Bowne High School in New York City from 1996 to 2000. After completing high school, they pursued a Bachelor's degree in Business Administration from Universidad Apec from 2002 to 2007.