Marla S.

Marla S. is a customer experience and operations executive with over 15 years of experience in developing high-performing teams, particularly in SaaS environments. They served as a Business Operations Consultant at Frontline-Focus LLC, where they partnered with healthcare organizations to enhance QA systems and improve operational efficiency. Prior roles included Director of Member Services and Director of Operations, where they successfully built and scaled support functions while implementing AI-driven solutions. Marla is currently pursuing a Bachelor of Business Administration at Purdue University Global and has a background in criminal justice from Paul Quinn College. They are passionate about creating safer, psychologically healthy workplaces that empower teams and enhance customer experiences.