Matthew Kaufman, MBA, is a seasoned leadership and customer engagement coach with extensive experience in the hospitality industry. They have served in various roles, including Asst VP - Sr Change Analyst at Bank of America and Director of Global Upscale Custom Hotel Solutions at InterContinental Hotels Group. Currently, Matthew contributes as an Advisory Board Member at AdvisoryCloud and operates as an Independent Consultant at The Reflector Group, LLC. Matthew holds an MBA from Georgia Institute of Technology and has been actively involved in leadership roles, including Vice President of the Graduate Student Government during their time there.
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