Bruno Leonardo is a seasoned Customer Experience Manager currently serving as the Operations Manager at AeC. Previously, they held roles as a Quality and Training Coordinator at Universidade Veiga de Almeida, and as a Quality, Processes, and Projects Coordinator at BTCC Conexão Cliente. Bruno has extensive experience in managing quality teams, analyzing customer experiences, and implementing continuous improvement initiatives across various organizations. They earned an MBA in Project Management from Universidade Veiga de Almeida and an Executive MBA in Customer Experience, enhancing their expertise in delivering high-quality service.
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