Fabiola Ferraz

Fabiola Ferraz is a seasoned professional with 16 years of experience in internal and external customer service. Currently serving as the Quality Coordinator at AeC, Fabiola oversees a team focused on enhancing operational quality metrics and implementing process optimizations to improve customer experience. Previously, Fabiola held the position of Operations Supervisor and Quality Supervisor at AeC Contact Center, where they successfully led teams to achieve key performance indicators and fostered effective communication across internal and external stakeholders. Fabiola began their career as a telemarketing operator and holds a technical degree in Radiologic Technology from IP Instituto Profissional.