Felipe Crispim is a Senior Quality Analyst currently pursuing a degree in Business Administration at Instituto Federal da Paraíba. They have experience in strategic planning and operational management within the Contact Center sector, focusing on resource optimization, SLA negotiation, and team management. Their previous roles include positions at companies like Alpargatas S.A., Caixa Econômica Federal, and Liq, where they developed skills in operational planning, quality analysis, and administrative support. Felipe's dedication to continuous improvement has enabled them to contribute effectively to organizational goals.
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