Fernando Gutierrez

Fernando Gutierrez is the Gerente de Operações at AeC Contact Center, overseeing operations for over 800 employees and multiple coordinators and supervisors. They hold a Bachelor's degree in Accounting from Universidade Potiguar, completed in 2019. With extensive experience in customer service and BPO sectors, Fernando has managed teams focused on high-performance outcomes and key performance indicators across various channels, including telecom and energy. Prior to their current role, they served as a Junior and then a Pleno Operations Coordinator at AeC.