Flávia Ávila is a seasoned executive specializing in operations, customer experience, and people management, with over 20 years of experience in the Contact Center industry. They have successfully managed operations across multiple regions in Brazil, overseeing a large team of 5,000 collaborators. Flávia has held key roles including Superintendente de Operações and Gerente Geral de Customer Experience, where they implemented strategic improvements and enhanced customer relationships. Currently, they are pursuing an advanced MBA focused on positive leadership and humanistic studies.
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