Jefferson Lopes possesses extensive experience in Training and Development within high-volume operations, specifically in the Contact Center sector. Notable roles include Gerente de Treinamento at AeC, where Jefferson led strategies to enhance performance and talent retention through agile methodologies and technology. Previous positions involved leadership in workforce strategies, achieving significant improvements in KPIs, and overseeing large teams to drive continuous performance enhancements. Jefferson has a robust background in HR and Talent Acquisition focused on high-volume hiring. Additionally, experience includes managing operational excellence for major retail clients, implementing customer experience strategies that markedly improved NPS scores. Jefferson holds a degree in Financial Management from Estácio and is pursuing further education in Business Intelligence, Big Data, and Artificial Intelligence at Faculdade Focus.
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