KARINE ROCHA

Karine Rocha has extensive experience in operational coordination and management within various sectors, including telecommunications and customer service. Significant roles include coordinating operations at Neobpo, managing SAC, Chat, Email, and Whatsapp teams, as well as overseeing performance metrics. At AeC, Karine Rocha focuses on improving operational indicators and processes with a customer-centric approach. Previous positions include operational coordination at TIVIT and Central 24 Horas, and operational management at Atento Brasil, where responsibilities spanned quality analysis and team supervision. Karine Rocha holds an MBA in Project Management from Instituto Faculeste and a degree in Computer Science from Centro Universitário da Cidade.