Marcos Ronelly

Marcos Ronelly has served as a Planning Coordinator at AeC since 2021, having been part of the call center sector since 2013. In this role, they manage a team of nine and provide business consulting support, overseeing key tasks such as reforecasting and scaling for over 5,000 employees. Previously, Marcos held positions as a Senior Analyst and Planning Assistant at AeC Contact Center, focusing on forecasting, staffing, and operational planning. They began their career at Inocoop Capibaribe LTDA as a Condominiums Supervisor and hold a degree in Systems Analysis and Development from Unopar.