Monica Kimura

Monica Kimura is a skilled Operations Manager with 15 years of experience in call center management and customer relations, having worked with prominent companies such as Telefonica, Globo, and Atento. They have a strong command of performance indicators and excel in project implementation and client management. Currently serving as the Operations Manager at AeC since 2022, Monica has previously held managerial positions at Teleperformance Brasil and Ipsos, among others. They hold an MBA in Business Management from Fundação Getulio Vargas, along with additional training in Six Sigma and quality management. Monica is recognized for their dynamic approach and proactive problem-solving skills.